RETURN/REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, you need to make contact with us to let us know what the issue is with the product you have bought. We really want you to be happy and understand that sometimes a product just isn't what you wanted or needed however letting us know helps us improve our products and furthers our understanding of the needs of our customers.
In most cases we will refund the purchase and not require you to return it to us.
To start a Return/Refund , you can contact us at support@livetoshinestore.com
If your return/refund is accepted, we’ll send you a return shipping address as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@livetoshinestore.com
Exchanges
The fastest way to ensure you get what you want is to contact us regarding the product you ordered for a refund, and once the return/refund is accepted, make a separate purchase for the new item.
